Privacy policy
Keel / keelapp.co · Last updated: August 1, 2026
Your privacy is of the utmost importance to us. This Privacy Policy explains how Vermilion Inc (operating the Keel brand) and our subsidiaries and affiliates (together, "Keel," "we," "us," or "our") collect, use, disclose, and protect information about you when you access or use our websites (including keelapp.co), mobile applications, and other online products and services (collectively, the "Services"), and when you contact our customer support team, engage with us on social media, or otherwise interact with us.
Keel is a self-command instrument that allows adult users to set and track their own personal limits. We do not provide clinical diagnosis, treatment, or therapy. We do not host, link to, transmit, or process any adult content. Certain of our products or features may be subject to a separate privacy notice if they link to one.
Additional information for California residents and for individuals in the European Economic Area (EEA), United Kingdom, and Switzerland appears at the end of this Privacy Policy.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. In some cases we will provide additional notice (for example, by email or in-app notice). Your continued use of the Services after the effective date of any changes constitutes acceptance of the updated Policy.
Information You Provide to Us
We collect information you voluntarily provide when you:
- create or manage an account;
- set or adjust personal limits;
- complete onboarding, self-assessment, or check-in flows;
- make a purchase or manage a subscription;
- contact customer support;
- participate in surveys, feedback, or research;
- communicate with us via email, in-app messaging, or social media; or
- otherwise interact with the Services.
This information may include:
- Account and contact details: name, email address, password (hashed), and any other information you choose to provide during registration.
- Payment and transactional details: subscription status, purchase history, and related transaction metadata received from Apple or Google. All payments are processed end-to-end by Apple App Store or Google Play in-app purchase systems. Keel never receives, processes, or stores your payment card numbers, billing address, or other payment-method details. We only receive confirmation of the transaction and limited subscription metadata necessary to unlock Paid Services.
- Limit and usage settings: the personal limits, ranges, time windows, categories, or rules you set, and any adjustments you make to them.
- Feedback and communications: messages, survey responses, support tickets, and any other content you submit.
- Self-assessment responses: answers you provide during the self-assessment flow that determines whether the Services are appropriate for you. (We use this solely to route users who indicate acute compulsive crisis to appropriate external resources and to decline to offer the product where it is not suitable.)
We do not require or collect information about sexual orientation, religious beliefs, or medical diagnoses. We do not infer health-related characteristics from the data you provide.
Information We Collect Automatically When You Use the Services
When you use the Services we automatically collect:
- Usage and interaction data: sessions, screens viewed, features accessed, limit adherence and deviation events (presented to you as data, never as a verdict or "relapse"), weekly review metrics, and similar product-interaction data.
- Device and technical data: device type, operating system and version, unique device identifiers, app version, IP address, browser type, mobile network information, crash logs, and diagnostic data.
- Log data: access times, pages or screens viewed, referring URLs, and similar server-log information.
- Approximate location: derived from IP address (city/region level only). We do not collect precise GPS location.
Information We Infer or Generate
- A unique user ID associated with your account.
- Derived analytics necessary to operate the product (for example, whether a given period fell inside or outside the limits you set). These are presented to you as neutral measurement.
Information We Collect from Other Sources
- Transaction and subscription data from Apple App Store, Google Play, or other payment platforms when you purchase through them.
- Information you authorize third-party services to share with us (if any integrations are offered and you enable them).
- Publicly available information only if relevant to fraud prevention or legal compliance.
We do not receive or process data from Apple HealthKit, Google Health Connect, or similar health platforms. We do not collect or store adult-content consumption data from external sources.
We use the information we collect for the following purposes and under the following legal bases (where required by applicable law):
- Provide, maintain, and improve the Services — including account management, limit tracking, measurement displays, weekly reviews, debugging, and error correction (performance of contract / legitimate interests).
- Process transactions and fulfill subscriptions (performance of contract).
- Send transactional and relationship messages — receipts, account notices, security alerts, and customer-support responses (performance of contract / legitimate interests).
- Communicate about the Services — product updates, feature announcements, and (with your consent or as permitted by law) marketing messages. You may opt out of marketing at any time (legitimate interests / consent).
- Analyze usage and improve the product — aggregated and de-identified analytics to understand how the Services are used and to develop new features (legitimate interests).
- Detect, prevent, and respond to fraud, security incidents, and abuse and to enforce our Terms of Service and policies (legitimate interests / legal obligation).
- Comply with legal obligations — including tax, accounting, and regulatory requirements (legal obligation).
- Create aggregated or de-identified data that cannot reasonably be used to identify you (legitimate interests).
- Route users who indicate they are in acute compulsive crisis to appropriate external resources via the self-assessment off-ramp (legitimate interests and, where required, consent). This is a deliberate product and ethical decision; we forgo revenue in these cases.
We do not use your data to:
- generate "shame," "relapse," or moral judgments;
- create profiles for targeted advertising based on sensitive categories; or
- sell or share your personal information for cross-context behavioral advertising in a manner that would constitute a "sale" or "share" under California law without providing the required opt-out mechanisms.
We disclose information only as described below and as otherwise permitted or required by law:
- Service providers and contractors who perform services on our behalf (payment processors, cloud hosting, analytics providers that process data under our instructions, email delivery, customer-support tools, fraud-prevention vendors). These parties are contractually obligated to use the data only for the purposes we specify and to protect it.
- Professional advisors (lawyers, accountants, auditors) under confidentiality obligations.
- Legal and safety reasons — if we believe disclosure is required by law, legal process, or governmental request; to protect the rights, property, or safety of Keel, our users, or others; to investigate or prevent fraud or security issues; or to enforce our agreements.
- Business transfers — in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. We will require the recipient to honor this Privacy Policy or provide notice and choice.
- Affiliates under common control, subject to this Policy.
- With your consent or at your direction.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising in a way that constitutes a "sale" or "share" under the CCPA/CPRA without providing opt-out rights. We do not disclose limit-adherence or deviation data to partners, family members, or third parties for monitoring or accountability purposes. Partner-visibility or accountability-partner features are permanently prohibited by our brand and product rules.
We may disclose aggregated or de-identified information that cannot reasonably identify you.
4. Advertising and analytics services provided by others
We may use third-party analytics and advertising partners. These partners may use cookies, device identifiers, and similar technologies to collect information about your use of the Services and other sites/apps for analytics and (where permitted) advertising.
Because of the nature of our product category, we apply heightened restrictions: we do not permit partners to use data derived from limit-setting, adherence, or deviation events for interest-based advertising of adult or recovery-related products. Cold acquisition creative never names the category in the first line, consistent with platform policies and our positioning.
You can control cookies and similar technologies through your browser settings, our cookie preference tools (where available), device-level advertising settings (iOS: Settings → Privacy & Security → Tracking; Android: Settings → Google → Ads), and industry opt-out tools (aboutads.info/choices or youronlinechoices.eu). We honor Global Privacy Control (GPC) signals where required.
5. Data transfer
Vermilion Inc is a Florida corporation with operations in the United States (including an office at 347 5th Ave Rm 1307, New York, NY 10016-5015). Information is processed in the United States and may be processed in other countries that may not provide the same level of data protection as your home jurisdiction. Where required by law (including for transfers from the EEA, UK, or Switzerland), we implement appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions. You may request a copy of relevant safeguards by contacting support@keelapp.co.
6. Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
Active accounts: Personal information is retained for the life of the account.
Account deletion requests: When you request deletion of your account, we will delete or de-identify your personal information from our primary systems within thirty (30) days of verifying the request, except where we are required to retain specific data longer for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes.
Backups: Deleted or de-identified data may remain in encrypted backups for up to ninety (90) days after deletion from primary systems. These backups are used solely for disaster recovery and are overwritten or destroyed in the ordinary course of business after that period. We do not restore deleted user data from backups except as required by law or to address a verified security incident.
You may request deletion as described in the “Exercising Your Rights” section below.
7. Privacy rights
Subject to applicable law and certain limitations, you have the right to:
- know / access the personal information we hold about you (including in a portable format where required);
- correct inaccurate personal information;
- delete personal information;
- opt out of "sales," "sharing," or targeted advertising (we do not sell personal information; opt-out mechanisms are provided for any activities that may be characterized as sharing or targeted advertising under applicable law);
- limit use and disclosure of sensitive personal information (where applicable);
- withdraw consent (where processing is based on consent); and
- appeal certain decisions (California and other U.S. state laws).
California residents also have the rights described in the California-specific section below.
EEA, UK, and Swiss residents have the additional rights described in the Europe-specific section below.
8. Exercising your rights
To exercise any of the rights above, email us at support@keelapp.co or use any in-app or website tools we provide. We will not discriminate against you for exercising your rights.
We may need to verify your identity before responding (for example, by confirming control of the email address associated with your account). You may designate an authorized agent; we may require proof of authorization and may still verify your identity directly.
If we deny your request you may appeal by emailing support@keelapp.co. California residents may also contact the California Attorney General or the California Privacy Protection Agency.
9. Other choices
- Marketing emails: Unsubscribe via the link in any marketing email or by contacting support@keelapp.co. Transactional and account-related messages will continue.
- Push notifications: Control via your device settings.
- Cookies and tracking: Use browser controls, our preference center (where available), and device advertising settings.
- Account deletion: You may request deletion of your account and associated data by contacting support@keelapp.co. We will delete or de-identify your personal information from primary systems within 30 days of verifying the request (see Section 6 for details on backups and limited legal retention).
In the preceding 12 months we have collected the categories of personal information described in the "Collection of Information" section above (identifiers, commercial information, internet/electronic activity, approximate geolocation, and inferences drawn from the foregoing). We collect this information from you, your devices, and the third-party sources listed above.
We use this information for the business and commercial purposes described in the "Use of Information" section. We disclose it to the categories of service providers and other parties listed in the "Disclosures of Information" section.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising in a manner that requires a "Do Not Sell or Share My Personal Information" link beyond the opt-out mechanisms already described. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.
We retain personal information only as long as reasonably necessary for the purposes disclosed (see Section 6 for specific timelines). You have the rights listed in Section 7 and may exercise them as described in Section 8. We will not discriminate against you for exercising these rights.
Notice of Financial Incentives: We do not currently offer financial incentives that involve the collection of personal information in exchange for a financial benefit in a manner that requires additional notice under the CPRA. If that changes we will update this Policy.
If you are located in the EEA, Switzerland, or the United Kingdom, Vermilion Inc is the data controller for personal data processed under this Privacy Policy.
Legal bases are as described in the "Use of Information" section (primarily performance of contract, legitimate interests, and, where required, consent).
In addition to the rights listed in Section 7 you have the right to:
- object to processing based on legitimate interests;
- request restriction of processing in certain circumstances;
- withdraw consent at any time (without affecting the lawfulness of processing before withdrawal); and
- lodge a complaint with a supervisory authority.
You may exercise these rights by contacting support@keelapp.co.
EEA supervisory authorities: https://edpb.europa.eu/about-edpb/board/members_en
UK: Information Commissioner's Office — https://ico.org.uk
Switzerland: Federal Data Protection and Information Commissioner — https://www.edoeb.admin.ch
12. Children's privacy
The Services are intended solely for adults (18+ / age of majority in the relevant jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child we will delete it. If you believe we have collected information from a child, contact support@keelapp.co immediately.
13. Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: support@keelapp.co
Postal:
Vermilion Inc
347 5th Ave Rm 1307
New York, NY 10016-5015
United States
For privacy-specific requests, please use the subject line "Privacy Request."
This Privacy Policy is designed to reflect Keel's actual product posture: user-set limits, measurement without verdict, a genuine off-ramp for users in crisis, zero adult-content handling, and a deliberate refusal to turn self-command data into shame or surveillance. It is written to be defensible under U.S. state privacy laws (including California), GDPR/UK GDPR, and platform requirements while remaining consistent with the brand's core positioning ("Command, not cure").